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FOR IMMEDIATE RELEASE - May 20, 2019
Front Range Hospice and Palliative Care Named a 2019 Hospice Honors Recipient
Frederick, Colorado, May 20, 2019 - Front Range Hospice and Palliative Care has been named a 2019 Hospice Honors recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.
“We are excited to recognize the 2019 Hospice Honors recipients for their hard work and dedication to providing exceptional care,” said Misty Skinner, Executive Vice President of Services at HEALTHCAREfirst. “I congratulate Front Range Hospice & Palliative Care on its success in achieving this highest of honors.”
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2017 through September 2018. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions.
Front Range Hospice and Palliative Cares, Pam Ware, CEO and Administrator, credits their continued commitment to the principles taught by the Studer Group as a significant contributor to the agencies high family satisfaction scores. She said, “When an organization is built around having a purpose, doing worthwhile work, and truly making a difference our patients and families feel well cared for during their hospice journey."
About Front Range Hospice and Palliative Care
Front Range Hospice & Palliative Care specializes in providing state of the art hospice care in your home. For us, death is a natural event. We work with you and your family to prepare you emotionally, physically and spiritually for the journey you are on. Our staff is trained to anticipate the probable course of your disease and educates you and your family, arranges for the proper medications and supplies to be in your home, and walks side by side with you on this journey. Our goal is for there to be no surprises or long periods of discomfort. Our staff understands that this is a very special and unique time for you and your family. It can be a time of reconciliation, a time to renew your love for each other, a time of forgiveness and even a time of joy. We know that there are no do overs in end of life care so we work very hard to get it right the first time. We do this with state of the art communication systems, an electronic documentation system, very low patient staff ratios, excellent clinical partners, constant end of life education, and an extensive quality assurance and performance improvement program.
Although we have the capability of moving you to a facility if that is your desire, we specialize in providing our care in your home. We respond rapidly to your requests for assistance 24 hours a day, 7 days a week, 365 days a year.
A picture containing screenshot Description automatically generated] We have been accredited by the Joint Commission since our inception in 2007. This means that we have voluntarily agreed to meet a standard that is significantly higher than required by the State or Federal Government. We chose to do this to ensure you and your family that you were choosing a hospice that stands for quality care.
We service Larimer, Weld, Boulder, Adams, Broomfield, and some of Denver counties. We can easily cover this territory because we have two distinct teams; North and South, and the team members, especially our nurses, live within the area they serve. Our clinical teams are equipped with computers and WIFI cards so they can always access your record at the bedside. They carry smartphones to ensure instant communication with other team members and with you. Our phones are answered 24 hours a day 7 days a week by a Front Range Hospice & Palliative Care employee. We are truly committed to providing you with legendary end of life care. For more information please see www.frontrangehospice.com.
News Release: May 1, 2015
FRONT RANGE HOSPICE: Recognized by the Studer Group as Health Care Organization of the Month
The Studer Group is a Health Care consulting firm that has a large base in the United States and is also in Canada, Australia, and South East Asia. “Studer Group partners with healthcare organizations to build a sustainable culture that promotes accountability, fosters innovation, and consistently delivers a great patient experience and the best quality outcomes over time.” says BG Porter, the CEO of the Studer Group.
Front Range Hospice has been recognized by the Studer Group as the first hospice to receive HealthCare Organization of the Month for May, 2015. This award is given to a Health Care Organization that achieves excellence in employee retention and patient and family experience of the care provided. This is the first time this prestigious award of excellence has been earned by a small hospice. “When the heart and the intention are given proven tools, amazing things can happen” says Pam Ware, MSW, LCSW, Founder and CEO of Front Range Hospice.
Ms. Ware practiced oncology social work for twenty five years, providing support and education to cancer patients, especially those that were considered terminal and had chosen very aggressive treatment. After twenty five years she wanted to do more to improve end of life care and create a workplace that supported professionals in the healthcare field to do the work that makes their heart sing. She worked as the Administrator for a hospice in Metro Denver for about three years before investing her life savings into Front Range Hospice, a small hospice that serves North East Colorado.
In 2006, during the startup phase of Front Range Hospice, Ms. Ware made the decision that the agency needed to be aligned with the Joint Commission (JC). JC is considered the gold standard for health care organizations. Front Range Hospice was the first privately owned hospice in Colorado to achieve JC accreditation.
In December of 2011, Ms. Ware, read Hardwiring Excellence by Quint Studer. She immediately called the Studer Group office and began to explore how she could align Front Range Hospice with the Studer Group. Front Range Hospice began its formal consulting relationship with Studer Group in Feb of 2012.
At the end of 2014, after partnering with The Studer Group for three years, Front Range Hospice’s employee retention rate went from 33% to 98% and the Family Experience of the Care went from below the National average in all six domains to above the National Average in all six domains measured. These domains are: Coordination of Care, Attending to Family Needs, Informing and Communicating about Patients, Providing information about Symptoms, the Overall Quality of Care and finally, the Response to Evening and Weekend needs. These results are achievable once the leadership of an organization sets realistic goals, is transparent in its operations, and hardwires its processes.
“The leadership team and staff at Front Range Hospice have made a tremendous commitment of quality and service to the community. With this commitment came a promise to be relentless in doing whatever it takes to ensure that they not only meet the expectations of those that come to them for service, but exceed those expectations. I have found that these leaders are never ok with average: they are committed to their belief that their community deserves only the best,” says Donny Cook, Studer Group Rural Regional Account Leader.
The mission statement of Front Range Hospice is to provide Legendary End of Life Care. The mission of the Studer Group is to make healthcare a better place for employees to work, physicians to practice medicine and patients to receive care. The Studer Group has trained the leadership team on how to create a culture of excellence even in an environment of constant change. “Although the HealthCare Organization of the Month award was given to Front Range Hospice to acknowledge their commitment to excellence it would not be possible if we did not have the trust of the patients and families who chose us to provide their end of life care” says Ms. Ware.
“Health care is constantly changing which means processes need to be constantly analyzed for their appropriateness in our changing environment. The tools we have in place today may not work in the future but with our clearly defined goals, we are capable of changing our processes rapidly” say Lisa Foster, RN, Director of Nursing for Front Range Hospice.
The team at Front Range Hospice and most hospice professionals feel called to do this work. The care providers at Front Range Hospice understand that there are no do overs in end of life care. With the help of the Studer Group, Front Range Hospice has developed into an organization where that passion is ignited and shared with our patients, families and community partners.